Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, sign up for our newsletter, or contact us. This may include your name, email address, phone number, payment information, and preferences for our services.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about your usage of our website through cookies and similar technologies.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, communicate with you about products and services, and respond to your comments and questions.

We may also use your information to personalize your experience, send you promotional communications (with your consent), monitor and analyze trends and usage, and detect and prevent fraudulent transactions and other illegal activities.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

We may also disclose your information when we believe it is necessary to comply with applicable law, enforce our terms of service, or protect the rights, property, or safety of Frost Yard Dubai, our users, or others.

Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server environments, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our website and to improve your experience. You can control cookies through your browser settings, though disabling cookies may affect the functionality of our website.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by Frost Yard Dubai. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

We may also use third-party analytics services to help us understand how our website is used. These services may collect information about your use of our website and other websites.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or contacting us directly.

If you are a resident of the European Union, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to object to certain processing activities.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

For children between 13 and 18, we require parental consent for certain activities and may limit the collection and use of their personal information.

Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and events. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We may also use your information to display targeted advertisements on third-party websites and platforms, subject to your privacy preferences and applicable law.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: